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We respect your privacy. The personal information that you give us is held with care and security. We do not sell, rent or transfer this information to third parties for their marketing purposes unless you agree otherwise. At the time of your registration, you will receive a password. Please keep this secret, as you are entirely responsible if you do not maintain the confidentiality of your password. You are entirely responsible for all orders placed with us or information is given to us under your e-mail address in combination with your password. You must immediately notify us of any unauthorized use of your e-mail address and/or password or any breach of security known to you.
Your Data And Information
We may use you collected data for sending promotional campaigns, surveys, new product and website features, and service or policy update notices through official marketing channels, such as SMS, email, and social media.
We Make Every Effort To Preserve Your Privacy, We May Need To Disclose Your Personal Information To Law Enforcement Agencies, Government Agencies Or Other Third Parties Where We Are Compelled So To Do By Court Order Or Similar Legal Procedure; Where We Are Required To Disclose Your Personal Information To Comply With Law; Where We Are Cooperating With An Ongoing Law Enforcement Investigation Or Where We Have A Good Faith Belief That Our Disclosure Of Your Personal Information Is Necessary To Prevent Physical Harm Or Financial Loss, To Report Suspected Illegal Activity Or To Investigates Possible Violation Of Our User Agreement.
The Site is provided without any warranties or guarantees and in an “As Is” condition. You must bear the risks associated with the use of the Site. The Site provides content from other Internet sites or resources and while OmanSouq.om tries to ensure that material included on the Site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. OmanSouq.om will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Site. This disclaimer does not apply to any product warranty offered by the manufacturer of the product as specified in the product specifications. This disclaimer constitutes an essential part of this User Agreement. To the fullest extent permitted under applicable law, OmanSouq.om or its suppliers will not be liable for any indirect, incidental, special, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or in connection with the Site, its services or this User Agreement.
Without prejudice to the generality of the section above, the total liability of OmanSouq.om to you for all liabilities arising out of this User Agreement be it in tort or contract is limited to the value of the product ordered by you. OmanSouq.om its associates and technology partners make no representations or warranties about the accuracy, reliability, completeness, correctness and/or timeliness of any content, information, software, text, graphics, links or communications provided on or through the use of the Site or that the operation of the Site will be error free and/or uninterrupted. Consequently, OmanSouq.om assumes no liability whatsoever for any monetary or other damage suffered by you on account of the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Site; and/or any interruption or errors in the operation of the site
For delivered products, we will refund to you the product amount (i) if the products are faulty or not as described on our Site (ii) if your reason for return is due to an error on our side, such as an error in pricing or description, a delay in delivery etc. In all other circumstances, we will refund the product amount (excluding the amount paid for the original shipping fees) and you may pay the costs of return shipping. For products not delivered, you will receive a full refund.
Refund Time Scale
Your refund will be initiated once your product is received back in our customer fulfillment center and inspected by our team. If you are not satisfied with your purchase, we will take back sold items within 3 days for either exchange or refund subject to the following terms and conditions. Any product purchased within 3 days and returned as dead on arrival/not functioning as per operational manual/falling short of declared product specifications, will be exchanged or refunded after it has been tested by our personnel or manufacturer’s technician as applicable. In case of all major home appliances, and audio/video products, the exchange/refund will be done only and after investigation and approval is received from the authorized service center of the brand. All Products must be returned with their original packaging materials, accessories, manuals, registration card, Freebies, Bundled items and Promotional Vouchers. Products that are damaged, scratched, package is tampered, or the packaging material is not available then the exchange or refund will not be applicable. When returning a specific product any data or information stored in the memory or storage device, will not be OmanSouq.om responsibility for the transfer of such data or information to another product given to the customer as an exchange or repair, as for the loss of any data or information still residing on the returned product.
If you have any additional questions or would like to request a refund, feel free to contact us at firstname.lastname@example.org / +968 90103004
Cancellation / Return / Exchange Policy
If Product is unused, in original unbroken packaging and includes all tags. For electronics, open products will be accepted if different from description or picture displayed. You have received a wrong product; You have received a product that is not as described on the Site; or You have received a damaged product.
You do not have a right to return, replace or exchange products in respect of: Products that have been used or damaged by you or are not in the same condition as you received them. Any consumable product which has been used or installed; products with tampered or missing serial numbers. Products from the Jewelry, or Underwear.
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